What are the responsibilities and job description for the Quality Manager-Hendrick Clinic position at Hendrick Health?
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JOB SUMMARY |
- The Quality Manager’s specific responsibility is to support practices in implementing structures and processes in alignment with Value Based, patient focused care models to reach the highest achievement possible. It is their job to collect and analyze data in order to assist each market in meeting the individual metrics of each program. QM is responsible for interfacing fairly independently with senior leaders at the practices (e.g. VP of Operations, Directors, and Managers etc.) This will include assisting practices in evaluating data, identifying opportunities for improvement and implementing action plans to improve QI. They will work with practices to make meaningful changes designed to improve patients’ outcomes. The QM will assist providers and quality improvement teams with development of the skills necessary to adapt clinical evidence to the specific circumstance of their practice environment. QM will promote a culture of learning and QI within practices and set the stage for continuous quality improvement that extends beyond the period of active facilitation. The QM is responsible for the accountability of the team to achieve measurable gains within the programs, as measured by internal and external metrics.
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JOB REQUIREMENTS |
- Minimum Education
- High School Diploma or GED.
- Bachelor’s Degree in Business, Health Sciences, Healthcare Administration or related discipline, preferred
- Minimum Work Experience
- A minimum of 3 years medical practice management experience.
- Required Licenses/Certifications
- Clinical certification of some kind (CMA, LPN, RN) preferred.
- Required Skills, Knowledge, and Abilities
- Thorough knowledge of medical practice processes required.
- Thorough knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
- Extensive knowledge of health care laws, regulations, and standards.
- Understanding of coding and reimbursements systems, risk management, and performance improvement helpful.
- Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
- Skill in developing, implementing and administering budgets.
- Requires excellent written and verbal communication skills and strong customer service skills.
- Requires a minimum typing speed of forty (40) words per minute and ten-key by touch.
- Requires proficiency in general office automation including operation of fax machines, copy machines, adding machines, postage machines, and multi-line phone systems.
- Requires proficiency in working with a PC, the Internet, and MS Windows.
- Requires a good understanding of the current Medicare Compliance, OSHA, and HIPAA regulations.
- Ability to understand and interpret insurance laws and regulations.
- Ability to process patients and public inquiries and respond with poise and efficiency.
- Ability to communicate in writing, over the telephone, and in person with office staff and insurance representatives.
- Ability to recognize, evaluate, solve problems, and correct errors.
- Ability to maintain confidentiality of sensitive information.
- Ability to prioritize and multi-task.
- Designated Driver
- No
- OSHA Category
- 3 - Low Risk
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