Client Service Representative

Henry Industries Inc. is a nationwide logistics services, distribution center, and 3rd party warehousing company and is known for the great care we take with our clients and employees alike.

Position Available: 1st Shift Dispatcher - Monday 6am- 4pm and Tuesday- Thursday 7am- 5pm

Job Summary: Receive calls from clients, contract drivers, and Henry Inc. staff while communicating information related to routes and deliveries. Inform contract drivers of location information, paperwork and piece count discrepancies in a manner that ensures success. Maintain company standards regarding paperwork received from contract drivers.

Responsibilities:

• Complete all orders in a timely manner
• Handle all shortages/damaged freight according to client procedures
• Ensure client product is distributed effectively and piece counts match manifests

Duties:

• Ensure that all orders, including those entered through the computer system, written and verbal are assigned to drivers and that the client’s deliveries are completed in a timely manner.
• Utilize company procedures to effectively distribute client product to the appropriate routes.
• Work closely with outlying facilities to ensure that all shortages and/or damaged freight will be handled according to client procedures; notifies the appropriate personnel of any such discrepancies.
• Meets all required schedules, deadlines and timetables, routing or client needs, communicate any discrepancies with upper management and outlining facility managers.

**This job description is designed to give an overall review for the CSR position and is not all inclusive.

Qualifications:

• High School Diploma or Equivalent
• Working knowledge of Microsoft Office (Excel, Word, and Outlook)
• Ability to think outside the box and make quick decisions while working independently
• Excellent Customer Service skills via telephone, convey information clearly
• Ability to multitask, change directions quickly, adaptable to required changes
• Reliable and Dependable

Benefits:

• Competitive Pay - $15.00 per hour
• Voluntary Benefits - Medical, Dental, Vision and Life
• 401K available after 90 days of service
• Opportunities for career advancement

This position does not offer sponsorship for employment visa status (e.g., H1-B status).

We are an equal opportunity employer. All offers of employment are conditioned upon successfully passing a drug test and criminal background check.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location