What are the responsibilities and job description for the Field Service Representative (FSR)/HYBRID position at Here's Help Staffing and Recruiting?
HYBRID
Field Support Center Representative
HOURS: Monday - Friday 8AM - 9PM Availability and Saturday’s 8:00am – 11:00pm WILL HAVE SET SCHEDULE BASED ON NEED
- Dispatches service technicians, installers, and other technical persons to remedy service
- problems
- Operates CRT/computer to review customer account information and inputs appropriate data
- regarding reschedule dates, service changes and trouble call information.
- Monitors field technician’s locations and routes throughout the day.
- Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary.
- Maintains database and system accuracy by ensuring that customer account records reflect the work completed in the field each day.
Essential Qualifications, Knowledge, Skills & Abilities:
- Ability to perform routine dispatching functions, such as answering telephone.
- Must have excellent verbal and written communication skills including good grammar
- Strong customer service skills coupled with a working knowledge of Operating systems, computer hardware and modem configuration and installation.
- Basic working knowledge of networking, routers and hubs along with wireless network
- Knowledge of Microsoft Windows and Microsoft Office (Works/Word, Outlook, Excel).
- Ability to work well in a high stress and volume environment.
Excellent opportunity for someone career driven. Comprehensive benefit plan offered as well as a very robust tuition reimbursement plan.
Job Type: Full-time
Pay: $16.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
COVID-19 considerations:
Adhering to vax mandate- must show proof
Ability to commute/relocate:
- Monroe, NY 10950: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Support & Client Services Occupations: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
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