What are the responsibilities and job description for the Medical Receptionist - (FULL BENEFIT PACKAGE) Mount Juliet/L... position at Heritage Medical Associates, P.C.?
We're looking for talented Medical Receptionists to join our team at the following locations:
1) Mount Juliet/Lebanon: Pediatrics
SUMMARY: The Medical Receptionist is responsible for all aspects of the front desk. They must effectively and professionally manage the patient flow from arrival to departure; perform various clerical duties; interacts with other clinic personnel, patients, and visitors, and fellow employees to ensure good internal and public relations. The medical receptionist handles incoming calls, checks in patients according to the established protocol for that office. They will also schedule appointments, along with other phone duties as required.
REQUIREMENTS:
- Ability to cope with a busy, challenging office environment.
- Strong customer service skills
- Excellent phone skills
- Pleasant, professional personality
- Good typing and computer skills
- Ability to communicate effectively both written and verbally.
- Two years’ experience or training in-office procedures in a medical environment.
- Electronic Patient Scheduling and Electronic Health Record/Electronic Medical Record system experience helpful
EDUCATION and/or EXPERIENCE
- High school education equivalent.
- 3-5 years’ experience in office environment, preferably in the medical field.
KNOWLEDGE, SKILLS, AND ABILITIES
- Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures. Ability to work in accord with all departments in order to facilitate smooth overall care for patient’s health and business concerns, as well as remaining in compliance with HMA’s policies to ensure we remain in compliance with all governing laws.
CERTIFICATES, LICENSES, REGISTRATIONS
- None required.
PHYSICAL DEMANDS
- Must be able to stand for 8 to 10 hours a day
- Requires regular walking, bending, pushing, pulling, twisting, and lifting
- Must be able to lift at least 10-15 lbs
- Ability to delineate between numeric numbers
WORK ENVIRONMENT
- Office environment-limited exposure to communicable diseases.
- No exposure to blood-borne pathogens or contaminated body fluids
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- what location(s) and specialty do you prefer?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
- Computer Skills: 3 years (Preferred)
- Medical office experience: 3 years (Preferred)
Work Location:
- One location
Work Remotely:
- No