SPA CONCIERGE

MeltSpa by Hershey is a new day spa on Chocolate Avenue in downtown Hershey. Guests will experience melt-worthy relaxation featuring exclusive Hershey's Dark Chocolate treatments as well as signature treatments, salon services and spa packages.

The Spa Concierge is responsible for the reception area at the spa and assisting the entire team with the day-to-day operations.

Job Functions (Items marked with an asterisk are essential functions of this position):

• Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Utilize spa computers with skill and proficiency.*
• Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. Maintain a Spa Desk Bank. Answer the phone promptly and use the guest's name throughout the phone conversation. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.*
• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers. Provide orientation tour, explaining spa amenities offered and answering guests' questions.*
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area. Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.*
• Assist team in ensuring cleanliness of front of house and back of house areas, as well as assist in restocking and organization of the facility where needed.*
• Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management.*
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.*
• Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available. Assist with monthly inventory counts.*
• Regularly create and change product displays to promote various products, seasons and holidays.*