Key Account Manager

Heska is dedicated to quality pet care. Through innovation, invention, and strategic partnerships with worldwide leaders in diagnostics and treatments, Heska provides the benefits of the latest generation technologies to veterinarians. Heska’s range of complete blood diagnostic solutions include biochemistry, hematology, coagulation, immunoassay, heartworm, as well as other assays. Heska is at the forefront of high definition digital radiology and ultrasound for small and large animals and is a leader in point of care telecytology with a team of experienced clinical pathology specialists. Heska offers complete allergy solutions from testing and interpretation to immunotherapeutic options.

JOB SUMMARY:

The Key Account Manager is responsible for retaining and growing Heska’s current customer base. The key objective of this position is to provide excellent customer service for Heska customers, growing existing customer’s product portfolio by adding additional products, services &/or increase analyzer consumable utilization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Territory Growth, Customer Retention and Customer Service:

• Calls all current Heska customers to provide superior customer service and remains solution driven with all customers and/or customer concerns to achieve long term customer retention.
• Maintains an ongoing customer call cycle to ensure each customer is contacted every 4-8 weeks.
• Monitors customer retention list on a monthly basis. Coordinates with Marketing to target specific areas or customer growth and retention.
• Achieves customer call volume and consumable growth goals
• Calls on current Heska customers to extend programs.
• Informs customers about new Heska analyzers or products become available, make outbound calls to sell products through marketing/sales campaigns
• Demonstrates proficiency in all Heska products and become a knowledgeable resource in all product categories.
• Transfers customer issues to appropriate department to ensure quality customer service.
• Effectively uses multiple software systems to service accounts. This includes, but is not limited to, Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office.

Requirements

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent.
• Associate degree in Business Administration or related field is preferred.
• Minimum of 3 years’ experience in sales related position.

KNOWLEDGE, SKILLS AND ABILITIES:

• Consistently displays strong organization and time management skills.
• Consistently displays a strong attention to detail and high standards for quality.
• Ability to multi-task and prioritize workflow while managing ever-changing priorities.
• Ability to adapt and be flexible in a variety of situations.
• Ability to maintain professionalism at all times with both internal and external customers.
• Ability to interact and work positively with a variety of people and departments, in person and over the phone.
• Intermediate ability with Microsoft Office Suite, Internet software and E-mail.
• Familiar with Customer Relationship Management software such as Salesforce.com.

Benefits

Salary range for this role is $60,000K - $64,000K on an annualized basis. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Heska is an Equal Opportunity Employer.

Heska has a generous benefits package available to employees!

• Health Insurance (Medical, Dental & Vision)
• Company Paid Life Insurance with AD&D
• Company Paid Short-Term and Long-Term Insurance
• Employee Paid Voluntary Life Insurance options
• Retirement Plan 401(k) Traditional and/or Roth Company Match
• Employee Stock Purchase Program
• Paid Time Off (Vacation, Sick, and Holidays)
• Family Leave (Maternity, Paternity)
• Training and Development