Audiology Assistant, Audiology

Overview

Hours:  20 Hours, Days, Monday - Friday

Responsibilities

Essential Functions

• Clerical responsibilities: Mailing, copying, filing, sending audiology files for scanning, obtaining and tracking Purchase Orders (hearing aids), managing the Hearing Aid log book and discharge files, monitoring hearing aid supplies and accessories.
• Implement and monitor “call-back” program for re-evaluations.
• Assist with scheduling of outpatients.
• Maintain departmental forms and printed protocols and hearing aid invoices.
• Assist with telephone and written correspondence related to appointments, orders, and insurance authorizations.
• Perform hearing aid checks, repairs, and programming.
• With supervision, dispense hearing aids, and meet with patients regularly during the 30 day trial period to train them in the use of their hearing aid, as to make any desired adjustments or recalibrations.
• With supervision, remain available to patients throughout the full year warranty period to monitor and correct any problems that may arise and help maximize their use of amplification.
• Document all patient interactions in Meditech and forward appropriate charges to Dept. Manager.
• Assist secretary with coordination and maintenance procedures related to Medical Records (e.g., scanning).
• Maintain records for, and assist in the implementation of dispensing of hearing aid supplies and accessories.
• Coordinate and provide services during 2-3 designated “walk-in” blocks of time weekly.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, self control, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking, information seeking. and cultural diversity awareness.

Qualifications

Job Requirements

Minimum Education

• Bachelor’s degree in Communication Disorders or equivalent required.

Minimum Licenses and Certifications

• Current MA licensure preferred. Must possess educational requirements and willingness to obtain licensure

Required Skills

• Excellent verbal and written communication skills are required 
• Professional manner, strong organization skills, ability to perform multiple tasks with minimum supervision, independent judgment and decision making skills are essential attributes. 
• Strong computer experience preferred.