What are the responsibilities and job description for the SERVICE COORDINATOR position at HGreg Group?
ABOUT US:
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
Summary:
The Service Coordinator is an important role in the reconditioning process with a number of responsibilities. These responsibilities include ensuring the “We Owe” customer's needs are fulfilled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions using ReconTrac and Service Management Log. The Service Coordinator may also coordinate the pick up and drop off of company vehicles to outside dealerships / vendors for repairs.
Essential Duties include the following. Other duties may be assigned.
Developing strong customer relationships through the successful management of products and service delivery.
Maintaining computerized customer profile information.
Monitoring Service Management Log to check or schedule service and call the customer to arrange appointments.
Developing cost estimates, logging needed parts and the time needed for repairs. Creating PO’s and finalizing invoices for payment.
Assist with parts ordering and invoicing. Checking Carfax for details on the vehicle in process.
Conveying all necessary information regarding costs, parts, work to the customers and management.
Contacting customers in the case of additional work to relay the details and extra costs.
Entering the details of repair jobs on ReconTrac
Qualifications:
A High School Diploma or equivalent.
Work experience and product knowledge of Automotive terms necessary.
Computer literacy and knowledge of office software programs.
Excellent communication and customer service skills.
Strong record keeping skills and experience with invoicing and PO systems.
The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.
WHAT WE OFFER:
401(k)
Dental insurance
Health insurance
Vision insurance
Paid Time Off
Paid Group Term Life Insurance
Paid Training to promote professional growth
Employee Assistance Program (EAP)
Supplemental Personal Accident Insurance
SCHEDULE:
8-hour shift
Weekend availability
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sit and/or stand interchangeably throughout the day.
Sit and/or stand for long periods at a time.
Use hands, fingers and arms continually, frequently and throughout the day.
Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
Pick-up, lift and carry items that may exceed 50 pounds.
Operate and drive vehicles or equipment in a safe manner.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).