What are the responsibilities and job description for the Account Executive - Aftersales position at HIAB USA?
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Main Tasks and responsibilities:
· Support Hiab USA’s growth strategy by sustaining customer engagement and satisfaction whilst promoting aftersales solutions that will meet and/or exceed customer needs and solve their pain points for higher efficiencies
· Coordinate and lead customer communication in cases related to but not limited to technical issues, complex repairs and/or spare parts delays in time sensitive and collaborative manner
· Act as the liaison between Hiab USA’s Strategic Account customer(s) and Hiab’s USA’s internal stakeholders such as
o Regional Services
o Technical Support
o Warranty
· Review Hiab Service performance quarterly with accounts to ensure customer satisfaction and review additional upsell opportunities
· Utilize CRM and other reporting tools for higher forecasting accuracy and service excellence
· Identify growth opportunities and develop customer specific plans in areas of
o Services
o Digital Solutions
Key accountabilities:
· Collaborate with Hiab’s centralized operations to ensure process and invoicing issues are resolve in a timely manner
· Manage all assigned account activity in timely manner and provide detailed overview to Leadership, Sales and Service teams
· Actively monitor and report activities by possible prospect customers and competitors
· Participate in Trade Shows and customer events to promote Hiab Services and customer support when required
· Understand, monitor and comply with all Safety and Environmental requirements
· Actively seek and promote opportunities for personal growth and work life balance
· Maintain high supply accuracy on stocked spare parts and while working with a sense of urgency to expedite orders containing parts with backorders
· Ensure accurate information & timely updates within the purchase order process
· Timely resolve any deviations in the purchase and billing process
Join Hiab’s journey – to inspire and shape the future of intelligent load handling
The purpose of the position is to sustainably grow Hiab USA’s installed base service penetration and to cultivate the partnerships with any current or prospective strategic account or group of accounts defined by the Company.
What you’ll need to succeed:
· BS in Engineering or similar Technical discipline preferred
· Minimum of 5 years Technical Sales and/or Account Management / Sales Engineering / Product Management
· High standards in customer service
· Passion for operational excellence
· Technically oriented, basic understanding of truck mounted load handling equipment and hydraulics
· Ability to build and maintain trusting relationships both internally and externally
· Ability to influence people and support their decisions based on facts and findings
· Understand customer’s operational situation through their KPI’s and seek for growth
· Capability to manage and coordinate multiple tasks concurrently under strict time constraints
· Ability to identify and implement Process Improvements
· Open, collaborative style of communication
· Excellent communication skills both oral and written
· Proficiency in Microsoft Office & ability to work with large amounts of data
You will be part of:
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry.
Comprehensive benefit package including health, vision, dental, voluntary life/disability insurance upon first date of employment.
· As low as $0 premium!
· 401k program with company match
· Personal time off and company-paid holidays
· You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
· Opportunities for career growth and competitive salary commensurate with experience
· Company mentoring program
· Tuition reimbursement for job-related continued education
Interested to join?
Please submit your resume/CV today for consideration!
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Yearly bonus
Education:
- Bachelor's (Required)
Experience:
- selling services/service sales: 1 year (Preferred)
- working with difficult customers: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple Locations