What are the responsibilities and job description for the Server/Lead Server position at HIEUX BOIL SEAFOOD HOUSE?
We are looking for a Server/Lead Server who will be responsible for taking orders from and serving food to customers. They will also be responsible for handling customer complaints, balancing cash drawers, and opening/closing the restaurant when the manager is not on duty. Duties will mostly include taking food and drink orders and writing them down on order slips, and ensuring that tables are served properly and that all payments are collected.
To succeed in this role, you will need to have a positive attitude and ability work well under pressure with bussers, cooks and other staff. Previous work experience involving customer service in a fast-paced environment is greatly desired. Previous bartending experience a huge plus.
Server Responsibilities:
- Take food and drink orders from customers accurately and with a positive attitude.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
- Balance cash drawers at the end of each shift.
- Handle customer complaints when the manager is not on duty.
- Close/open the store when the manager is not on duty.
Server Requirements:
- Experience providing excellent customer service in a fast-paced environment.
- A positive attitude and ability work well under pressure with bussers, cooks and other staff.
- Able to perform high-quality work while unsupervised.
- Able to handle money accurately and operate a point-of-sale system.
- High school diploma.
- Ability to work in a fast-paced work environment and deliver orders in a timely manner.
- Previous supervisory experience.
- Previous bartending experience a huge plus.
- Open availability preferred.
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Job Types: Full-time, Part-time
Pay: Up to $10.00 per hour
Experience:
- Bartending: 1 year (Preferred)
- Serving: 1 year (Preferred)
- Supervising: 1 year (Preferred)
License/Certification:
- responsible vendors (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location