Store Manager

If you love what you do, it does not seem like work! Then look no further High’s is expanding our work family!

**Why join us?!**

We offer a very competitive benefits package including but not limited to:

• Low Cost Health Insurance – Full and part time plans available
• Career Advancement
• Generous paid time off in addition to sick leave
• 401k with dollar for dollar co match
• Tuition reimbursement annually
• Growth Opportunity!!

At High's, people are our top priority. Our secret ingredient is YOU! Working with Highs is a great opportunity to start your career and move along an exciting career path.

Job Summary:

The Store Manager is responsible for management of the entire store operation and overseeing all store employees. The Store Manager will lead the management team and ensure execution of company objectives and store goals. The Store Manager is responsible for customer and employee satisfaction, brand standards, food service operations and store profitability. The Store Manager ensures exceptional customer experiences and supports our vision of being “Fast, Fresh & Friendly”.

Principal Duties and Responsibilities:

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Supervise the day-to-day tasks of all store employees.
• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Ensure a pleasant shopping experience for all customers, respond to customer complaints, and inquires and lead by example.

· Manage all matters related to recruiting, hiring, training, coaching and performance management.

· Motivate, encourage, and challenge all store employees.

• Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to store employees and follow-up, as necessary.

· Implement and enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide a positive customer experience.

· Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.

· Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.

· Complete daily paperwork and computer entry in a timely manner as established by management.

· Ensure execution of the safety, security and retail operations policies and procedures.

· Analyze results and trends in store business and develop action plans to improve store performance.

· Monitor competition in all areas of the company, including fuel and inside sales.

· Review and influence the profit and loss statement.

· Ensure the shift duty notebook is accurately maintained.

· Promote future growth by executing company strategies.

· Plan and prepare work schedules and coordinate daily assignments, while effectively managing the labor budget

· Ensure the site is profitable, reaching its sales targets and controlling expenses.

· Serve as a key player in loss prevention, internal theft and inventory shrink.

· Communicate any store issues to the appropriate channels within the Store Support Center.

· Assume responsibility for special assignments and projects as needed.

· Provide support for the District Manager, as needed.

Minimum Knowledge, Skills and Abilities:

· High School Diploma or equivalent preferred

· Successful completion of store training

· 2-3 years’ experience supervising others required, preferably in the convenience store, fast food, restaurant, or retail operations field

· Must be at least 18 years old

· Computer literacy

· Strong focus on customer service and working with people

• Strong commitment to teamwork
• Strong leadership, team building and managerial skills
• Strong food service experience preferred, ideally in a managerial role

We are more than just a convince store company; we're a family.

The High’s brand was established in 1928 to identify a chain of ice cream stores that grew rapidly throughout the Mid–Atlantic States. By the 1980s, there were more than 500 High’s locations, making High’s at that time the largest ice cream store chain in the world. The Phelps Family acquired High’s in 2012 and currently operates 60 High’s convenience stores with a team of more than 500 talented individuals.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Aberdeen, MD: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

Salary : $45,000 - $55,000