Head of Security

JOB POSITION TITLE: Head of Security

REPORTS TO: General Manager

CLASSIFICATION: Hourly, non-exempt

Music transcends all boundaries, ethnicities, and genders; it is fundamentally inclusive. Higher Ground will continuously be a community center for all people to share their love of music.

The Security Team at Higher Ground plays a singularly important role in the whole guest experience. It is their job to keep safe the venue, guests, performers, and each other. And because they are often the first and last point of contact, the safety of everyone must be balanced with superior customer service.

It is with this ideology that Security not only upholds company policy and keeps everyone safe, but also helps to create amazing, memorable, and meaningful moments for everyone.

This requires a very unique, diverse, and engaged group of individuals, who, in turn, need the right balance of care to help support their efforts.

Higher Ground is now hiring for a Head of Security

The Head of Security is responsible for the Security Team, with a focus on safety for guests, employees, and artists. This is achieved through training, monitoring, coaching, and leading by example.

Essential Functions:

• Work with the GM/AGM to ensure compliance with all policies and procedures that relate to the security department as well as local, state, and federal laws and regulations.
• Act as security lead, monitoring and working alongside security staff during events.
• Provide guidance, work towards improvement, and implement necessary adjustments.
• Lead by example.
• Investigate and resolve security complaints.
• Interact positively with guests. When potential conflicts arise, use de-escalation tactics to affect the best possible outcome.
• Circulate among visitors, patrons, and employees to preserve order and protect property.
• Complete write-ups of daily activities and irregularities such as equipment or property damage, the presence of unauthorized persons, or unusual occurrences.
• Coordinate with staff, tours, and management at the end of the show to close the venue.
• Help to organize and conduct meetings and/or distribute pertinent information to staff.
• Schedule and direct staff in their work assignments.
• Aids in the regular review and evaluation of the department, and recommends and implements new operational policies and procedures when necessary.

Qualifications:

• High School Diploma or equivalent preferred.
• At least 2 years of experience in a security role, preferably with a working knowledge of security operations, safety practices in a business environment, and enforcement procedures.
• Knowledge of Vermont DLL rules and guidelines.
• People management experience is a must.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and the ability to execute programs.
• Must love live music.

NOTICE TO ALL APPLICANTS:

Higher Ground is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital status, sex, sexual orientation, ancestry, national origin, genetics, physical or mental disability, age, or veteran status.

The Vision

We will continue to celebrate the legacy of Higher Ground and strive to make Higher Ground the epicenter of live music in northern New England.

Music transcends all boundaries, ethnicities, and genders; it is fundamentally inclusive and builds community. Higher Ground will be the community center for all people and a place to come share their love of music.

The Values

In order to achieve this vision, we will hold each and all to the following values:

PRIDE in what we do and the way we share the HG experience. This will be expressed in the way we keep the condition of the club, the technical support we offer to the bands and the way we treat all our stakeholders

RESPECT to all the members of our community including...

• The band members who come to entertain our guests – giving them an extraordinary experience and reason to look forward to returning.
• Our guests, without whom we have only a hobby and not a business.
• Our stakeholders, so as to be respected as an excellent business to work with.
• And most importantly, to our team members with whom we work on a daily basis. To succeed, we work as a family, facing the challenges of our business to realize our vision with creativity, flexibility, and determination.

EXCELLENCE above all, in everything we do while striving to always be improving the guest experience, whether at the club itself or at any of the events carrying our name.

Job Types: Part-time, Full-time

Pay: From $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work Location: In person