What are the responsibilities and job description for the Spa Concierge position at Highgate Hotels, LP?
| Requisition ID | 2024-51044 | Category | Spa | Job Location | US-FL-Riviera Beach | Property | Amrit Ocean Resort & Residences |
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.
Provide first class service to our guests, while promoting and selling the Spa services and its products at every opportunity. Assist guests with their needs, and direct the clients as appropriate and perform various administrative duties.
- Booking and scheduling appointments
- Comprehensive knowledge of the operating procedures based on SOP's.
- Deliver excellent guest service
- Answering phone calls within 3 rings
- Provide thorough information about services and facilities via phone, fax, mail or in person.
- Check guests in for services
- Collect payment for services
- Ensure accuracy of all transactions and paperwork
- Stocking, cleaning, organizing and maintaining their work area(s).
- Inform guest about specials, sales and featured items and services.
- Assisting management with reports and other projects as needed.
- Perform all side work as assigned
- Cleans and maintain on a daily and by use basis.
- Assist guest with any questions or concerns
- Must be available to work all shifts and days including opening, closing and some holiday shifts.
- Will be required to adjust schedule based on business demands.
- Performs all other duties as assigned
- Must possess outstanding customer service, organizational, interpersonal, and administrative skills as well as excellent attention to detail and the ability to multi-task.
- Must be solution oriented and the ability to work well under pressure.
- Previous cash handling experience is preferred
- Candidate must be able to work efficiently within a team environment and individually.
- Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
- Must be open to coaching and feedback.
- Must possess excellent communication skills and phone etiquette.
- Must be well groomed and professional.
- Must be able to communicate effectively with guests, management, and other associates. Additional foreign language a plus.
- Willingness to maintain the highest level of confidentiality regarding guests and staff.
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Salary : $20
