Customer Service Representative: Healthcare Scheduling

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

JOB SUMMARY: The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility which allows the scheduler to direct the call or schedule appointments efficiently.

Are you ready to make a Difference?

Duties and Responsibilities include:

• Demonstrate effective problem-solving skills.
• Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
• Reschedule and cancel appointments as needed.
• Return all call center messages in a timely manner.
• Provides information on Highland Rivers Health programs.
• Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
• If applicable, ensures consumers are referred to the clinical team for triage.
• Utilizes computer software to schedule appointments.
• Responds to all callers in a professional and compassionate manner.
• Promotes sense of pride in call center and positive interpersonal relations among all team members.
• Seek and support changes in call flow processes and communication services.
• Request direction and supervision when appropriate to perform job duties.
• Use initiative and good, sound judgment.
• Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
• Meet the expectations of our internal and external customers in providing excellent service.

• Must have a high school diploma or GED.
• Medical office and scheduling experience preferred.
• Electronic medical record experience preferred.
• Computer skills, organizational/teaching skills and ability to work with minimal supervision.
• Must be able to pass background investigations and drug screen.
• Bilingual abilities a plus

Highland Rivers Behavioral Health does not discriminate with regard to employment, genetic information, compensation, place of work, or promotion because of race, color, religion, disability, gender, sexual orientation, age or national origin.