Solutions Engineer

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300 employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! Want to learn more? Check out our website: www.gohighlevel.com.

Who You Are: 

You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others.  Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you. 

This role is 100% remote for residents of Florida and Texas.

What You’ll Do:

• Engage and nurture new customer relationships.
• Align solutions to the customer’s goals, needs and objectives.
• Develop strong rapport with a pipeline of new business customers through inbound customer engagement.
• Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.
• Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.
• Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.
• Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.
• Work efficiently in a team setting on projects to successful completion.
• Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.
• Deliver right-sized technology solutions/services within the allocated budget.
• Provide technical support to customers, if needed.
• Develop technical documentation in order to optimize demo environments.
• Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.
• Complete other duties as required/assigned.
  
  

What You’ll Bring: 

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.
• 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.
• A strong technical aptitude to help our users succeed with the HighLevel software.
• Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
• Experience working with and or ability to learn the use of various CRM Systems.
• Working Knowledge of the following applications strongly preferred.
  • Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media.
• Demonstrated experience to learn quickly and apply new technologies to solve problems.
• Ability to develop and maintain deep knowledge of customers, data, business, and markets.
• Demonstrated ability to communicate well with colleagues and customers, both written and oral.
• Ability to pass a pre-employment background check.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.