Senior Office Manager - AHN Neurosurgery - Allegheny General Hospital

Company : Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Manages the daily operations of multiple physician practices.

ESSENTIAL RESPONSIBILITIES:

• Manages the day to day operation of the physician practice(s) including front and back office functions. (25%)
• Manages and monitors key financial and revenue cycle metrics including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary or secondary review of reconciliation of monies being collected and deposited. (20%)
• Monitors patient satisfaction reports, identifying variances from standard and addressing/resolving patient complaints. (15%)
• Ensures quality and performance improvement by monitoring metrics and addressing deficiencies. (15%)
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals. (15%)
• Ensures compliance with all regulatory requirements (10%)
• Performs other duties as assigned or required.

  QUALIFICATIONS:

  Minimum

  • Associate's Degree or equivalent combination of education and/or experience.
  • 3-5 years’ experience in a practice/healthcare setting with 1 year practice management experience.

    Preferred

    • CPPM (Certified Physician Practice Manager) certification.

      Language (Other than English):

      None

      Travel Requirement:

      0% - 25%

      PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

      Position Type

      Office-based

      Teaches / trains others regularly

      Occasionally

      Travel regularly from the office to various work sites or from site-to-site

      Rarely

      Works primarily out-of-the office selling products/services (sales employees)

      Never

      Physical work site required

      Yes

      Lifting: up to 10 pounds

      Constantly

      Lifting: 10 to 25 pounds

      Occasionally

      Lifting: 25 to 50 pounds

      Rarely

      Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
      
      Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
      
      As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
      
      Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

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      Hours: Day (United States of America)
      Employment Type: FULL_TIME