What are the responsibilities and job description for the Conversion Specialist position at Highway and Heavy Parts?
Do you have fun talking to and helping people? We do too. If you’re outgoing and attentive to detail, we want you to work for us as a Conversion Specialist in our Sales department.
Conversion Specialists provide support for our customers, ensuring an all-around incredible experience. If you are committed to teamwork, you’ll fit right in - we pride ourselves on having a work culture where you will feel supported and at home.
Daily tasks will include but are not limited to:
- Email/Text all estimates created the following business day
- Complete estimate call backs per company standards
- Complete lost sale analysis
- Answer phones
- Check email
- Assist with customer questions
- Recognize priorities and problem solving
- Transfer calls to a Tech or the parts department based on their needs
- Follow the HHP system and report any problems to management immediately
- Capable of suggesting products and services
- Work Saturday shifts in rotation with other upper level sales staff
The skills that will give you a competitive advantage here are:
- Computer Mastery – Being able to learn new programs and commands quickly
- Professionalism – Keeping a calm and courteous disposition is necessary for creating both a pleasant work environment and an excellent experience for our customers
- Typing – In this fast-paced environment you will need both hands working together efficiently
- Adaptability – When we find a way to make your job easier, we want you on board to learn new processes
- Flexibility – When projects pop up, being able to prioritize is a must
Highway and Heavy Parts recognizes just how important our employees are to our success. As a company that has seen substantial growth in the last few years (and expects that to continue), we work to provide our employees with numerous opportunities for career and financial growth! To supplement this, Highway and Heavy Parts will contribute 3% to each employee's 401k plan.
Highway and Heavy Parts is an equal opportunity employer. We will not discriminate on any conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, disability, veteran's status, sexual orientation, gender identity or gender expression.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
We aim to protect our workforce by enacting all appropriate prevention efforts. We are continually monitoring guidance from local, state, and federal health officials and implementing workplace policies where appropriate.
Ability to commute/relocate:
- Coleman, MI 48618: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location