What are the responsibilities and job description for the Associate IT Support Technician position at Hill Holliday?
Hill Holliday Overview:
At Hill Holliday, we help our clients fight the daily share battle by swinging hard and fighting smart. We stay laser-focused on the most important part of the equation: the idea. Nothing beats a good one. And every day we come to work to think of more of them into existence to help our clients dominate the noisiest of categories.
We also know that work is about more than just, well, work. It’s also about the people. And we find that when we let those people do their thing – their curious, tenacious, scrappy, be-happy thing – what results is innovative thinking that wins.
The Associate IT Support Technician will be responsible for:
- Familiarity with Mac OS X, Windows 10/11 and iOS devices.
- Documenting, tracking, and monitoring end-user technical problems and ensure their timely resolution. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal computer performance and user experience.
- Demonstrating the ability to troubleshoot technical problems under pressure while working independently and as part of a larger team.
- Tracking and resolving incidents and issues within our enterprise ticketing system.
- Providing remote support to offsite users.
- Assisting with new hire orientation and on-boarding.
- Providing support with imaging for various desktop/laptop models.
- Flexibility to work overtime and weekends when needed.
- Knowledge of corporate audio/visual systems a plus.
- Flexibility to work overtime and weekends when needed.
- Knowledge of desktop management tools, specifically JAMF and LanDesk, a plus.
Valued Behaviors:
Leadership
- Individual contributor, motivated and self driven.
- Curious and open minded.
- Strong written and verbal communication skills.
- Active listener and strategic contributor in meetings.
Collaboration
- An actively positive and collaborative team player.
- Asks questions and seeks out people to learn from.
- Enjoys working with different people who bring new ideas to the table.
Accountability for Results
- Takes ownership of deliverables and understands the importance of meeting deadlines.
- Resourceful in figuring out how to get projects and tasks done.
- Begins to understand our business, and what success looks like.
- Customer service oriented.
Desired Experience:
- 0-2 years of IT support experience, preferably in a mixed Mac/PC environment