What are the responsibilities and job description for the Parts counter position at Hill International Trucks?
Description :
Hill International Trucks, the Tri-State areas largest medium- and heavy-duty truck and trailer dealership, is currently looking for a full-time Parts Counter Salesperson.
The primary responsibility of this role is to sell parts to all customers, over the counter, through the shop or on the phone.
RESPONSIBILITIES
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
EDUCATION and / or EXPERIENCE
- High school diploma or general education degree (GED)
- More than three years of experience selling heavy duty truck parts.
PHYSICAL DEMANDS
- Ability to stand for long periods of time.
- Frequent bending, stooping, reaching, twisting.
- Lifting up to 80 lbs
BENEFITS
- Excellent pay (Salary Bonuses)
- Medical, Dental, & Prescription Drug coverage
- 401K
- Paid training
- Regular performance reviews
- Management opportunities
Requirements :
Compensation details : 18-22 Hourly Wage
PI65af4bf8d9ac-26289-34386559
Last updated : 2024-05-05
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