Fire Alarm Service Coordinator

The Hiller Companies, Inc. is a national leader in the fire protection and security industry and has an immediate opening for a Fire Alarm Service Coordinator in our Birmingham, AL office.  

The Fire Alarm Service Coordinator will oversee and supervise the fire alarm department technicians. This is a fast-paced position that requires constant customer & technician follow-up and communication.

Responsibilities:

• Supervise the day-to-day operation of the service departments
• Coordinate repairs & maintenance of fire protection systems.
• Coordinate Installation of new fire protection systems.   
• Customer satisfaction.   
• Perform administrative functions such as reviewing and writing reports, approving time, enforcing rules, and making decisions about the purchase of materials or services.   
• Work with Service Trade (scheduling/invoicing software) to efficiently schedule service calls, repairs, and installations. 
• Accurately control inventory levels. 
• Generate proposals for fire alarm repairs.
• Create invoices in a timely and accurate manner.

Qualifications:

• Service department experience preferred.
• Experience in the life safety industry preferred (Fire Alarm Systems, Fire Sprinkler Systems, Fire Extinguishers, or Hood Systems).
• Thorough understanding of, workflow processes, service operation metrics and customer follow-up.
• Excellent computer skills. 
• Demonstrate ability to motivate and direct others.
• Familiar with NFPA standards, local codes.
• Communication - Ability to be concise, clear and direct in both written and verbal communication.
• Job Prioritization – Identify the top priority and adjust accordingly by rescheduling and communicating with customer, sales rep and technician.
• Task Oriented – Ability to manage and follow through with multiple ongoing tasks at one time.
• Time Management - Managing one’s own time and the time of others.
• Applicants must be currently authorized to work in the United States for any employer.  No sponsorship is available for this position.

Benefits:

• Competitive Pay.
• Medical, Dental & Vision Insurance.
• 401(k) with a Company Match.
• Company Paid & Voluntary Life Insurance.
• Voluntary Short & Long-Term Disability Insurance.
• Paid Leave.
• 8 Paid Holidays.

The Hiller Companies, Inc. is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: