What are the responsibilities and job description for the Front Desk Associate position at Hilltop Inn?
The Hilltop Inn is looking for a Front Desk Clerk to work Friday-Tuesday, 7pm-11pm. Experience preferred, but we are willing to train the earnest candidate.
What we offer:
- Paid vacation after 1 year of employment
- Yearly reviews with possible raise
At the Hilltop Inn we value our employees. We appreciate the effort put into our Hotel and Guest satisfaction. Our guests are like family, we consider our hotel a "Home away from home." We do provide a close location to the hospital and therefore do see a lot of medical guests. We provide excellent cleaning and sanitizing with Covid-19 precautions.
A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests, collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
COVID-19 considerations:
We take Covid-19 seriously. We have updated all our disinfectants and are following all proper procedures.
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Work Location: One location