Room Service Server AM/PM - PT

Hilton Cincinnati Netherland Plaza - 35 W 5th St. Cincinnati, Ohio 45202

Part Time Position - Must be flexible for both AM or PM shifts

To take Room Service orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. And deliver orders to the guestrooms in a timely manner.

*$500 new hire bonus for new external candidates - Part Time Associates

Bonus paid as follows:

After 30 days - $100 | After 60 days - $100 | After 90 days - $100 | After 180 days - $200

Benefits:

• Free Meal!
• Hilton Team Member Travel Discount!
• Referral Incentive
• and much more!

Responsibilities:

• Assist in ensuring that room service complies with sanitation and safety standards for guests and employees.
• Monitor product quality and guest satisfaction in room service. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.
• Interact with customers to determine needs, satisfaction and resolve conflicts.
• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into system, allowing kitchen staff to begin preparation; note any special requests clearly.
• Answer calls for pick-up of trays and/or tables and direct bus persons to retrieve items.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
• Maintain clean and organized workstation.
• Keep track of orders and are being handled promptly.
• Performing general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Perform other duties as requested, such as special guest requests.

Qualifications:

• Basic knowledge of food and beverage preparations and service standards.
• Knowledge of all menu items and accompaniments.
• Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Tips

Application Question(s):

• Are you at least 19 years of age or older?
• Were you referred by current employee, if so what is their name?
• Are you available to work weekends and holidays?
• Are there any days of the week that you are not available to work?

Experience:

• Food service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person