What are the responsibilities and job description for the General Manager position at Hilton Garden Inn NYC Financial Center/Manhattan Downtown?
The General Manager (GM) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.
Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Work closely Executive Team of the hotel to ensure maximizing profitability.
Role includes goal setting, recruiting, developing, and retaining of associates, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
The GM will coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business and maintain the building.
The GM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, associate satisfaction, sales/marketing, property appearance, and profit/financial control).
The GM will oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance management.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establishes and maintains preventative maintenance programs to protect the physical assets of the hotel.
The ideal candidate for this position
- Bachelor's degree in Hotel Administration, Business Administration or related field highly preferred.
- 3 years' experience as a General Manager required.
- Hilton Brand experience highly preferred.
- Experience with Microsoft Office strongly preferred.
- Ability to speak, read, and write fluent English.
- This job requires ability to perform the following: Using a keyboard to generate correspondence, reports, etc.; carrying, lifting pushing and/or pulling items weighing up to 50 pounds, frequently standing up and moving about the facility.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend meetings, workshops, conferences, etc.
- Will be required to work some nights, weekends, and/or holidays.
Source: Hospitality Online