Valet Driver at Hilton Garden Inn

Job Description

TITLE: Valet Driver Non-Exempt
DEPARTMENT: Bell Staff SHIFT: AM/PM
REPORTS TO: Bell Captain

Overview

Handle baggage for guests at hotel. Provide exemplary customer service with every customer including valet service, local directions and local area information.

Duties and Responsibilities

• Transfer luggage, trunks, and packages to and from rooms, loading areas, or vehicles, by hand or using baggage carts.

• Supply guests with directions, travel information, and other information such as available services and points of interest.

• Receive and mark baggage by completing and attaching claim checks.

• Valet park guests vehicles in hotel parking ramp upon request.

• Provide guests with transportation to various destinations within the area with the hotel van.

• Greet incoming guests and escort them to their rooms.

• Assist physically challenged travelers and other guests with special needs.

• Act as part of the security team at the hotels.

• Work with other internal departments to guarantee guest comfort and satisfaction.

• Provide occasional phone and front desk coverage when necessary.

• Provide professional, pleasant customer service at all times.

• Greet customers and guests

• Provide guests with assistance

• Assist passengers to store luggage

• Load/unload passenger luggage

• Making Decisions and Solving Problems

• Performing for or Working Directly with the Public

• Communicating with Supervisors, Peers, or Subordinates

• Handling and Moving Objects

• Carry baggage

• Move or fit heavy objects

• Deliver or obtain mail, messages, records, food or other items

• Clean and tidy work areas including lobby / entrance area

• Drive guests vehicles to parking area

Qualifications

• Working knowledge of the English language

• Excellent oral communication skills

• General knowledge of the Rochester Area

• Professional in appearance and demeanor

• Previous Customer Service background

• Current Drivers License

• Limited moving violations, driving accidents and zero alcohol/drug violations

Additional Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires repetitive movement, Requires face-to-face discussions with individuals or teams, Requires telephone conversations, Requires dealing with unpleasant, angry, or discourteous people, While performing the duties of this job, the employee is regularly required to walk, stand, and run, use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. Requires working in extremely bright or inadequate lighting conditions, Requires working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, Includes exposure to sounds and noise levels that are distracting or uncomfortable, Includes possible exposure to contaminants, The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to navigate a vehicle through a parking ramp, and through various areas of the city while adhering to all state and federal traffic laws. Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization, Opportunity to make decisions without supervision, Includes responsibility for work outcomes and results, Requires working outdoors, exposed to all weather conditions, Requires working outdoors, under cover , Job tasks are performed in close physical proximity to other people