Centum Specialist

HGV now offers Day One Team Member Benefits!

Use your communication skills and positive attitude to power vacation dreams as a Call Center Team Member. In this role, you’ll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and energetic environment, you’ll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations.!

Under general supervision, the Platinum/Centum Specialist is responsible for providing one on one superior services. Specializing in assisting Platinum/Centum members of The Club while servicing as the singular point of contact for all servicing requests.

• Provides a superior level of customer service to Platinum and Centum members.
• Handles blended inbound and outbound contacts including telephone calls, chats and emails.
• Books, modifies, and cancels resort reservations.
• Performs pre-arrival calls, arrival calls, and post-arrival calls
• Completes detailed notes in the common areas of members accounts after each interaction
• Adheres to company standards and maintains compliance with all policies and procedures.
• Processes travel services requests
• Responsible for Financial Services matters, exchanges, and processing payment
• Upsells and books tours for current owners, members and guests

Types of Candidates We’re Looking For:

• High School Diploma/GED
• Orlando or Las Vegas area
• Minimum of 1 year of experience in the sales, customer services, and/or call center field required.
• Proficient with Microsoft Word, Excel and Outlook
• Excellent written and verbal communication skills with strong sense of customer service
• Good social skills and detail oriented

Why do Team Members like working for us:

• Competitive base pay plus commission
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
• Employee stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation