What are the responsibilities and job description for the Coordinator Club Lounge position at Hilton Grand Vacations?
Job Description
A Club Lounge Host exceeds guest expectations by being enthusiastic, helpful and creating a welcome home atmosphere for our customers and guests who are visiting our sales gallery. Maintains the public areas in a clean and neat condition and to ensure guest expectation of cleanliness and orderliness are exceeded. Provides food service to guests by serving refreshments with an emphasis on quality and outstanding guest service.
- Provides outstanding guest/owner service at all times.
- Prepares buffet areas, ensuring all necessary food, beverage and condiment items are presented in an appealing and appetizing manner. Inspects buffet tables to ensure maximum quality.
- Ensures food, beverage and condiment items are replenished at regular intervals to prevent a disruption in food availability to our owners and guests.
- Maintains the kitchen, buffet, presentation, and lounge areas in a clean and neat manner, paying close attention to all food surfaces, refrigerators, tables, and floors busses and maintains tables throughout the day.
- Adheres to all local, state, and federal food handling and health guidelines as required by law. Alerts management to any potential problems or areas of concern in this regard.
- Works closely with departmental manager to prepare and place food and supply orders, maintaining appropriate inventory levels at all times. Receives and organizes all food and supply orders upon receipt.
- Assists and provides support to other departmental team members when necessary.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Displays professional image at all times through appearance and dress.
- Occasionally provide food and beverage service and coverage for company sponsored events ( i.e. Marketing and Sales events)
- Follows company philosophies, policies and procedures
- Carries out a reasonable request by management of which the employee is capable of performing.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Strong commitment to the consistent delivery of quality guest service.
• At least 2 years of customer service or food service experience in a restaurant or hotel
• Basic knowledge of food handling laws and procedures required.
• Ability to work independently to meet required food service deadlines.
• Professional appearance and attitude.
• Ability to lift and pull up to 50 lbs without accommodation
• Ability to work a flexible schedule including evenings weekends and public holidays
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