Night Auditor
Job Posting for Night Auditor at Hilton Home2 Suites
Responsibilities:
- Perform night audit duties including reviewing and reconciling daily transactions
- Ensure accuracy of guest accounts and resolve any discrepancies
- Prepare and distribute daily reports to management
- Assist guests with check-in and check-out procedures
- Provide exceptional customer service to all guests
- Handle guest inquiries and resolve any issues or complaints
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a similar role preferred
- Knowledge of hotel operations and front desk procedures
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Familiarity with hotel management systems and phone systems
- Multilingual skills are a plus, particularly in languages commonly spoken by hotel guests
As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. Your attention to detail, excellent customer service skills, and ability to handle various tasks simultaneously will contribute to the overall guest satisfaction.
If you are looking for an opportunity to work in the hospitality industry and have a passion for providing exceptional service, we encourage you to apply for this position. Join our team and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- Overnight shift
Work setting:
- In-person
Work Location: In person
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