What are the responsibilities and job description for the Event Manager position at Hilton Los Angeles?
Event Manager- Hilton Universal
JOB OVERVIEW: Soliciting and servicing small group and catering business to assist the hotel in meeting and exceeding revenue goals.
DUTIES AND RESPONSIBILITIES:
- Respond to inbound leads received through Meeting Broker within 4 hours of assignment.
- Process BEOs in a timely manner and consistently communicate client’s needs internally to all relevant departments
- Prepare written correspondence to customers, internal booking reports and file maintenance.
- Participation in daily sales meeting, BEO meetings, resume meeting, training and other sales related meetings as required.
- Work with other departments within hotel to provide 4 Diamond service to customers.
- Proactively pursue new business development opportunities on a regular basis according to market assignment.
- Develop/maintain knowledge of market trends, competition and customers.
- Professionally represent the hotel in community, industry organizations and tradeshows. Overnight travel maybe required.
- Participate as team player with all departments.
- Complete all required brand training in a timely manner and ensure compliance with all brand standards.
- Assist with reports and/or competition data collection.
Qualifications and Requirements:
High school or equivalent education required. Bachelor’s Degree preferred.2-4 Years’ experience in event management.
High school or equivalent education required. Bachelor’s Degree preferred.2-4 Years’ experience in event management.
Excellent written and oral communication skills with the ability to negotiate, convince, sell, and influence prospects and hotel guests.- Advanced knowledge of the sales and hospitality principles and practices.
- Sales-oriented writing techniques and strategies for correspondence, i.e. letters, reports, proposals, and contracts.
- Appropriate and accurate grammar and punctuation in written communication.
- Ability to maximize impact, maintains interest, and establishes a rapport with your audience when conveying information.
- Ability to proactively prioritize needs and effectively manage time and resources.
- Understanding the positioning of the hotel, services provided, and how the hotel can meet the needs of clients.
- Must possess computer skills, including, but not limited to, Microsoft Outlook and Office, Delphi, Cvent, StarCite, and Meeting Broker.
- Two-four years of employment in the hospitality industry or related sales field.
- English is a must; other languages are a plus.
- Brand experience a plus.
- Basic math skills.
Work Area: Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act) and is not subject to overtime.
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