What are the responsibilities and job description for the Food and Beverage Outlets Manager position at Hilton Orlando?
Description
The Hilton Orlando is searching for a Food & Beverage Outlets Manager to join their talented Management team!
The ideal candidate will be a solid leader with food and beverage leadership experience, strong interpersonal skills, and a genuine passion for all things food and beverage and customer service related. Prior hotel leadership experience is strongly preferred.
As the Food and Beverage Manager, you will be responsible for directing and organizing the activities and services of all hotel food and beverage outlets (restaurants, lounges, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
- Plans and directs all functions of the Food & Beverage outlets to meet the daily needs of the operation.
- Develop, implement, and monitor schedules for the operation of the food & beverage outlets to achieve a profitable result.
- Participate in the creation and marketing of menu designs to attract a predetermined customer market.
- Implement effective controls of food, beverage and labor costs and monitor the food and beverage budget to ensure efficient operation
- Ensure expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
- Regularly reviews, evaluates, and responds to customer satisfaction and/or dissatisfaction of the individual outlets; recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
- Ensure compliance with all Hilton policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations
- Hire, train, supervise, develop, discipline, counsel, and evaluate line employees according to Hilton policies and procedures
Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online