What are the responsibilities and job description for the Front Office Supervisor position at Hilton Philadelphia at Penn's Landing?
- To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service.
- Monitor and review the checklist of all the arrivals and departures.
- Use management skills to resolve guest concerns and relocations.
- Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests.
- Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- To overview and ensure the smooth operation of all the activities of the front office.
- High School diploma or equivalent required
- At least 2 to 3 years of prior hospitality experience or a related field required.
- Computer experience required - Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.
- Strong ability to effectively, concisely and professionally communicate.
- Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
- Adaptable to shifting of workloads and specific tasks as operational needs dictate.
- Solid interpersonal skills and positive attitude is a must.
- Must be able to respond to guest service needs quickly.
Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.
We offer competitive wages, bonuses and outstanding benefits after your ninety first (91st) day of employment inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, and critical illness insurance coverages as well as a 401(K) retirement plan. We are a drug-free work place; pre-employment drug screen and criminal background required. We participate in Everify. EOE/M/F/D/V