What are the responsibilities and job description for the Front Desk Supervisor - Shore House position at Hilton?
The Shore House Supervisor provides guidance and leadership as the Front of House Supervisor and ensures consistent quality of customer service is provided to all guest in accordance with Hilton and Curio Standards.
Position Summary:
As our Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Monitor, observe and assist in evaluating team member performance
- Monitor lobby/front drive traffic and adjust staffing accordingly
- Room assignments, room changes, room upgrades for day of and future reservations
The hourly range for this role is between $23.00 to $25.00 per hour depending on experience.
Qualifications
The success in this role will demonstrate itself through the following attributes and skills:
- Works with a positive “can-do” attitude.
- Excellent verbal and written communications skills. Ability to multitask and attention to detail.
- Ability to dissect common problems and create service solutions to improve guest experience and team morale.
- Service from the “HEART” approach toward guests and the team.
Required Qualifications
- Minimum Education: High School Diploma or GED
- Minimum Years of Experience: 6 Months Front Desk Experience
- Excellent verbal and written communication skills. Ability to provide directions, prioritize tasks, solve problems, execute under pressure, and follow through as required.
- Must be friendly, outgoing, self-motivated, attentive to detail and capable of prioritizing and handling multiple tasks and responsibilities.
Preferred Qualifications
- Minimum Years of Experience: 1 Year Front Desk Experience
- Minimum Years of Experience: 1 Year Hilton Front Desk Experience
- Minimum Years of Experience: 6 months leadership experience
- Minimum Years of Experience: Two years of luxury experience
PHYSICAL REQUIREMENTS
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Hearing Constant
Talking Constant
Near Vision Constant
Far Vision Constant
Sitting Occasional
Crouching/Bending/Stooping Occasional
Reaching Occasional
Grasping Occasional
Standing Constant
Walking Constant
Crouching/Bending/Stooping Constant
Pushing/Pulling Occasional
Climbing stairs Constant
Lifting/Carrying (25 lbs.) Occasional
Smell Rare
Travel Rare
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Salary : $23 - $25
