Customer Service Representative

Job Title: Customer Service Representative/Administrative Assistant

Company: Insurance Agency

Location: Glenwood Springs, Colorado

Position Type: Full-time

Job Description: We are seeking a motivated Customer Service Representative/Administrative Assistant to support our Sales Representatives in managing administrative tasks, providing exceptional customer service, and assisting clients with their insurance needs. This role does not require prior insurance experience as all procedures will be clearly defined, and we are willing to provide comprehensive training. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and demonstrate professionalism in all communications.

Responsibilities:

• Serve as the primary point of contact for clients, providing excellent customer service by promptly responding to inquiries and resolving customer concerns.
• Assist the Sales Representative with administrative tasks such as data entry, document preparation, and scheduling appointments.
• Maintain organized records and files both electronically and in hard copy.
• Collaborate with team members to ensure efficient workflow and timely completion of tasks.
• Assist in preparing reports and presentations as needed.
• Uphold a high level of professionalism in all communications, both internal and external.

Requirements:

• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional demeanor and strong work ethic.
• Willingness to learn and adapt to new tasks and procedures.
• High school diploma or equivalent.

Benefits:

• Competitive salary range of $50,000 to $60,000 annually, based on experience.
• Full benefits package including health insurance benefits and retirement savings plan.
• Comprehensive training program with the opportunity to become licensed as an insurance agent.
• Opportunities for career advancement within the company.
• Positive and supportive work environment.
• Opportunity to earn referral bonuses for recommending qualified candidates to join our team.

How to Apply: If you are a motivated individual with strong organization skills and a desire to excel in the insurance industry, we encourage you to apply!