What are the responsibilities and job description for the IT Support Technician position at Hired by Matrix, Inc.?
Job Details
Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!
Working with some of the US premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.
Hired by Matrix has provided talent solutions to enhance organizations team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.
At-a-Glance:
Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a IT Support Technician!
What You'll Do:
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Vivek at to learn more.
Who We Are:
Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
Connect with us on LinkedIn today and learn more about how HbM can change your career:
Check out our Career Center:
#HbM266<>
Working with some of the US premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.
Hired by Matrix has provided talent solutions to enhance organizations team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.
At-a-Glance:
Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a IT Support Technician!
What You'll Do:
- Provides accurate and timely support services for end user devices.
- Responsible for installing and troubleshoot all end-user hardware, software and peripherals.
- Responsible for being the direct interface to the customer on behalf of other technical teams.
- Need to provide remote PC support and troubleshooting.
- Assists with evaluations and recommendations of vendor packages and implements approved software.
- Requires taking on-call and is essential to the job.
- Consults with team lead, staff and/or management regarding end-user equipment problems or malfunctions and recommends solutions.
- Assists with end-user training and provides clear documentation.
- Need to provide status reports, problem-resolution summaries, and inventory reports as required.
- Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. Includes installation and relocation of devices, as required.
- Provide detailed descriptions within help desk tickets.
- Must include troubleshooting steps taken. (Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results).
- Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware.
- Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
- Troubleshoot and perform preventive maintenance on any authorized Systems devices as requested by user.
- Work closely with inventory and purchasing processes to support needed projects.
- Enter and update Service Desk tickets required to monitor and track all work done in IT Support Technician support area.
- Follow and maintain necessary procedural documentation.
- Contributes to maintaining inventory and spare hardware, and related inventory records.
- Assists with site walk-through and audits, to ensure accurate equipment and compliance.
- Completes assigned tasks and projects within the scheduled deadlines.
- Helps fellow IT Support Technician, to improve teamwork, knowledge, and customer service.
- Meet the standard SLA for incident and request.
- Deploy applications via workstation management software.
- Education and experience required:
- High School Diploma or equivalent.
- Minimum 1 years experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment.
- Ability to learn systems with little or no documentation.
- Continuous learning of new systems, business processes, and concepts are a must.
- Education and experience preferred:
- Associate s degree in computer or technology related industry, preferred.
- Licensure, certification or registration preferred:
- A Certification; Security, Network or MTA certification within 180 days of hire.
- Knowledge and skills required:
- Internet Browsers.
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Skype, Office 365 Suite).
- All Current Microsoft Desktop Operating Systems.
- Familiarity with Windows Active Directory & SCCM and Mobile Devices.
- Able to solve technical issues with some supervision.
- Demonstrates effective trouble shooting and problem-solving skills.
- Basic knowledge of Active Directory, GPO s, and Workstation management software, as it relates to users & workstations.
- Must be able to use a variety of programs with ease (MS Office Suites, Ticket Management, Adobe and other Software applications).
- Knowledge and skills preferred:
- Healthcare.
- Enterprise exposure.
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Vivek at to learn more.
Who We Are:
Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
Connect with us on LinkedIn today and learn more about how HbM can change your career:
Check out our Career Center:
#HbM266<>
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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