Service Now Analyst

Job Title: Service Now Analyst

Location: San Diego, CA(Remote)

Contract

Email me at or you can reach me onEXT :103

Principal Duties & Responsibilities

Performs troubleshooting, assists on complex issues related to bugs in production systems or applications, and collaborates with subject matter experts on issues.

* Adapts to significant changes and setbacks in order to manage pressure and meet deadlines independently.

* Assists with analysis of complex issues related to production systems or applications and collaborates with subject matter experts on issues.

* Manages individual project priorities, deadlines, and deliverables with minimal supervision.

* Communicates with project lead via email and direct conversation to make recommendations about overcoming impending obstacles.

* Collaborates with more senior Systems Analysts and/or business partners to document and present recommendations for improvements to existing applications and systems.

* Manages projects of small to medium size and complexity, performs tasks, and applies expertise in subject area to meet deadlines.

* Identifies test scenarios and/or cases, oversees test execution, and provides QA results to the business.

* Determines which work tasks are most important for self and junior personnel, manages distractions, and independently deals with setbacks in a timely manner.

* Creates and reviews functional and/or system specifications that meet business user requirements, often for small to medium size and complexity projects.

* Anticipates complex issues and discusses within and outside of project team to maintain open communication.

* Serves as a technical lead on a sub-system or small feature, assigns work to a small project team, and works on advanced tasks to complete a project.

Job Description

                * Strong understanding of ServiceNow ITSM, ITBM, HR and platform capabilities

                * Hands on experience with ServiceNow configuration

                * Experience with ITSM and HR Service Management processes

                * HR process automation, and strong knowledge of HCM and ITSM processes

                * Demonstrates strong and effective verbal and written communication skills

                * Ability to effectively collaborate with the business stakeholders and off shore development team

                * Ability to understand and analyze business problems, and effectively translate them to business requirements and  design documents

                * Engage with business partners to discuss business requirements, determine feasibility, business value and a cost effective and scalable solution