What are the responsibilities and job description for the Automotive customer position at Hiring Winners?
Automotive Customer Service Specialist
If you’re looking for an opportunity to advance your customer service career, then we have an exciting opportunity for you to join our growing team!
This is an opportunity for someone with great customer service skills that wants to take on the role of serving as a liaison between the dealership and customers.
Essential Duties
- Receiving inbound calls, identify and address customer’s needs
- Following up post customer visit to confirm a satisfactory experience
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle’s warranty details, maintenance requirements, and features, particularly those related to safety.
- Follows up with all sales and warranty customers within 48 hours to ensure satisfaction
- Monitors the results of dealership customer service questionnaires
- Strives for high ranking on manufacturer surveys and monitors results frequently
- Oversees customer satisfaction programs
- Acts as a contact person for any dealership customer satisfaction improvement programs
The ideal Candidate will need to have the following :
- Excellent oral, written and interpersonal communication skills
- Ability to be a problem solver, analyze and multi-task.
- Experience with DMS systems such as Reynolds a plus
- Able to work in a fast-paced environment and maintain accuracy and integrity of your work
- Maintain a professional appearance
Benefits :
You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protective hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Last updated : 2024-07-03
