Account Manager - COG

Location: Raleigh, North Carolina, United States Job ID: US54817153 Date Posted: 2023-03-29 Company Name: Hitachi Energy USA Inc Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: No Job Description: General information: Hitachi energy is seeking an Account Manager - COG for its Houston, TX location. This position will be responsible for building and expanding relationships with strategically important Chemical, Oil & Gas customers. Assigned to one or more accounts, the Account Manager is responsible for achieving sales targets, pipeline management, relationship management and strategic account planning while maintaining customer satisfaction as measured by the Net Promoter Score. The Account Manager represents the entire range of products, systems and services Hitachi Energy offers to a certain account. The Account Manager will lead the account planning cycle and ensure their needs and expectations are met by the company. Responsibilities: Account Strategies - Participates in the development of sales strategies for account by providing the customer's current business and long-term plans. Sales Targets - Defines and proposes sales targets and growth margins for the account and ensures their achievement with a structured follow-up process. Manages / achieves both overall & business unit specific sales targets, account coverage, & customer satisfaction targets for the account; takes accountability for the monthly, quarterly, & annual results on the overall account or the specifically assigned product lines (per the direction of the Sales Manager). Account Plan/Account management - Leads the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, identifying a target for each solution element. Proposes recovery plans in case of potential order shortfalls. Customer Relations - Establishes and develops account relationships based on a defined strategy. Manages meaningful customer engagements with support from lines of business; acts as focal point for problem resolution while monitoring the successful close out of issues & actions; and demonstrates ability to build lasting, trusting, & widespread relationships across the customer's organization. Market Activity - Monitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented. Portfolio Management - Promotes frame agreements with customers to simplify the business process; represents / promotes products, systems, & services across all divisions, business units, & factories represented by the Account Manager; and demonstrate ability to combine discrete products & services into a comprehensive solution. Customer Insight - Develops / maintains detailed understanding of the customer's business strategy, purchasing behavior, & organizational structure (including customer needs, regulatory drivers, threats, economic trends, & competition); and provides insight to customers by providing knowledge to guide customers as they navigate alternatives. Industry & Market Knowledge - Understand market dynamics & macroeconomic influencers; maintain awareness of competitors' activity with each potential & existing account and ensure that appropriate response strategies are formulated & implemented (including, but not limited to, technical & commercial feedback in accordance with Hitachi Energy's ethics & compliance guidelines). Customer & Strategy Teamwork - Participates with sales management, co-workers, & business unit leadership to develop & execute account plans; delivers new insights and connects experts to the customer while respectfully challenging the status quo; actively engages in critical project touch points, anticipate the need for intervention & escalation, and take action to initiate such communication. Marketing - Coordinates the use of internal and/or external resources to introduce meaningful concepts & solutions for the customer; this may include trade show / exposition attendance, Account Manager-initiated customer entertainment activities, executive round tables, and/or organizing more technology-specific events for your customers. Administration: Enters & maintains relevant sales data into appropriate databases & systems, including pipeline management, expenses, reports, and ad-hoc requests for marketing input. Your background: Bachelor's degree in an Engineering-related field is preferred; Business Administration-oriented programs will also be considered. Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Recent experience working with power products and solutions. Recent experience working with the sales & marketing of Power Distribution products (e.g. transformer systems, switchgear, circuit breakers, etc.). Experience with SalesForce.Com Willingness to travel. Excellent communication skills (written & verbal). Strong customer relationship skills. Exceptional analytical skills, relationship management qualities, and leadership abilities. Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.