ASC Scheduling Coordinator

General Summary:

The ASC Scheduling Coordinator is responsible for handling of clerical/administrative duties, scheduling all surgeries/procedures, referrals/pre-certifications, physician order transcription and computer task management.  A strong communication skill set is required for communications between staff, management and patients served.    

Main Responsibilities:

• Coordinate and schedule patients’ procedures/surgeries. 

• Interact with patients’, physicians and other staff both within the Clinic, outside facilities providing accurate, timely and responsive information

• Prepare and maintain patient’s charts by placing forms in correct order, labeling forms, transcribing orders and obtaining reports (x-rays, lab, H&P, etc…)

• Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients.

• Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test, using an online application or by contacting insurer on the telephone.

• Counsels patients pre-operatively regarding their potential financial obligations and provides information about patient insurance coverage.

• Assist patients with setting up payment plans and collects pre-surgical deposits.

• Monitor patient charts so that correct forms and reports are readily available to surgeons and nursing staff.

• Ensure efficient telephone communication.

• Stock unit with supplies and forms and coordinate ordering of supplies/forms with materials coordinator.

• Maintain accurate block time & surgery schedule information.

• Post case data logging

• Multi-tasking/cross training.

• Provide information to patients and families, demonstrating courtesy and helpfulness.
• Work as a team member with HMG in a collaborative effort.
• Display excellent customer service skills.
• Must be able to recognize and respond appropriately to urgent/emergent situations.
• Coordinate and document work processes as required.
• Review and file Medical Records, reports and dictation according to HMG protocol.
• Perform other duties as assigned.
• Uses interpersonal skills effectively to build and maintain cooperative working relationships within department and with other HMG departments

 Education/Experience/Knowledge:

• High School diploma or equivalent required
• Prefer experience with a medical office background with strong knowledge of procedures and/or surgeries.
• Prefer 3-5 years’ experience in medical office
• Attention to detail
• Strong communication and interpersonal abilities
• Strict adherence to HIPAA guidelines and regulations with regard to providing highest levels of patient confidentiality 
• Knowledge of medical terminology/medical office practices preferred
• Knowledge of Touchworks/EMR preferred; however, training will be provided on employment
• Ability to work independently and with minimal supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

 Physical/Mental Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential: Communication with others to exchange or express information and ideas. Ability to receive detailed information through oral communication, and to make fine distinctions in sounds. Determine the accuracy, neatness, thoroughness of the work assigned and perceive general observations. Must be able to remain in a stationary position at least 75% of the time. Extending the hands and arms in any direction. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Perform a variety of duties, often changing from one task to another of a different nature. Perform with frequent interruptions and/ or distractions. Make appropriate job decisions following standard office policies and past precedents. Adjust priorities quickly as circumstances dictate. Ability to establish and maintain cooperative working relationships with co-workers and the public. Work independently and identify potentially more effective methods of work operations. Ability to interact appropriately with colleagues and patients for different purposes and different context.

Marginal:  Needs to move inside or outside the office space to access file cabinets. Sedentary work that includes moving objects up to 10 pounds. Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Ability to identify and distinguish colors. Light work that includes moving objects up to 20pounds occasionally. 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.