What are the responsibilities and job description for the Leasing Professional - 103 position at HNN Communities?
HNN Communities is a privately held and owner-operated professional property management company. We specialize in the management of multifamily and mixed-use properties throughout Washington State.
HNN Communities has an immediate opening for a Full-Time Leasing Professional to join our team. We offer competitive pay, excellent benefits, and professional development. HNN is a great place to make a rewarding career, life is better here!
About the Position
The Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by performing all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role combines sales, customer service and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.
Pay Details: $18-$22/hour DOE
Job Responsibilities
- Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
- Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
- Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
- Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
- Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
- Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
- Participate in the success of all resident events, community programming and local/non-profit programs.
- Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
- Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
- Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
- Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
- Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
Qualifications
- Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Excellent written and verbal communication skills.
- High school education or equivalent required.
- Must be able to speak, read and write English in a manner sufficient to carry out duties.
- Successful completion of background check and drug screen required.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
Benefits Offered
- Over 90% company paid medical benefits for employee coverage.
- 100% company paid dental and vision benefits for employee coverage.
- Healthcare and dependent care flexible spending accounts.
- Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
- Best-in-class voluntary insurance benefits.
- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
- Discretionary bonus programs.
- Eligibility for a 20% housing discount consideration.
- Employee assistance program (EAP) with 24/7 counseling services.
- Company-sponsored backup childcare.
- Employee discount program through LifeMart
- Company-sponsored industry training and certifications.
- Paid time off (PTO) equal to 15 days in the first year.
- Up to 12 paid holidays each year.
- Diversity initiatives and events lead by our DE&I Committee.
- Paid volunteer time off, 2 days per year to volunteer in the community.
Our Mission
HNN’s mission is to be a great company that provides outstanding housing. We emphasize common sense in the management of investment properties. We achieve standards of performance that balance short-term return on investment with long-term housing preservation and value. We nurture a reputation of excellence in our housing communities, in our operations and within ourselves. We promote healthy communication, productive teamwork, integrity and professionalism. We thrive in a work environment that is exciting, fun and productive. We realize the power of kindness and compassion in our business operations.
Visit us at www.lifeisbetterhere.com/careers to view all open career opportunities!
HNN Communities is an Equal Opportunity Employer
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