Customer service

Hobby Lobby
Fort Myers, FL Full Time
POSTED ON 10/10/2024 CLOSED ON 10/29/2024

What are the responsibilities and job description for the Customer service position at Hobby Lobby?

Job Title : Customer Service Representative

Overview :

Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient.

As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.

Key Responsibilities :

  • Customer Interaction :
  • Greet and welcome customers warmly as they enter the store.
  • Assist customers in locating products and provide information about the store’s offerings.
  • Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
  • Sales and Transactions :
  • Process sales transactions accurately and efficiently using the store’s point-of-sale system.
  • Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
  • Assist customers with returns, exchanges, and refunds according to store policies.
  • Product Knowledge :
  • Stay informed about current sales, promotions, and store events.
  • Provide product recommendations based on customer needs and preferences.
  • Store Maintenance :
  • Ensure the store is clean, organized, and visually appealing.
  • Restock shelves and displays as needed to maintain product availability.
  • Assist in setting up promotional displays and signage.
  • Team Collaboration :
  • Work collaboratively with team members to achieve store goals and objectives.
  • Participate in team meetings and training sessions to stay updated on store policies and procedures.
  • Assist with special projects and tasks as assigned by store management.

Qualifications :

  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
  • Previous experience in retail or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic math skills for handling transactions.
  • Positive attitude and a genuine desire to help customers.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements :

  • Ability to stand, walk, and move around the store for extended periods.
  • Ability to lift and carry items weighing up to specify weight, e.g., 30 pounds .
  • Capability to perform repetitive tasks such as scanning items and operating the cash register.

Benefits :

  • Competitive hourly wage.
  • Employee discount on store merchandise.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive training program to enhance your skills and knowledge.
  • Last updated : 2024-10-10

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