What are the responsibilities and job description for the Hotel Manager position at Holiday Inn Express and Suites?
Brand New Holiday Inn Express Opening Soon in Blair is looking for on site Experienced Manager. Pay wage will be Determine Based on Experience.
- Recruit, hire, train, counsel and motivate all associates in all departments of the hotel.
- Actively supervise department heads and all personnel with authority to issue oral and written warnings and reprimands when policies and procedures have been violated or to document poor work performance, and to discharge employees, with grossly negligent cases being approved by an above property representative or in conjunction with Human Resources.
- Responsible for department payroll administration.
- Conduct all department head performance appraisals and bonus calculations, where applicable.
- Participate in departmental expense and labor budgeting preparation.
- Schedule personnel within budget guidelines to assure adequate staffing to maintain service levels.
- Develop department attitude of attentiveness and anticipation of guest needs.
- Ensure guest special requests are fulfilled promptly and associate take ownership of issues.
- Ensure proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, newspaper delivery, Business Center, wireless Internet, etc.
- Resolve guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
- Process & reconcile daily cash deposits.
- Monitor posting of guest charges to minimize lost revenue.
- Ensure front desk personnel perform bucket checks each shift and monitor rate variances.
- Coordinate reservations and efficient group registration with Sales Department.
- Monitor suite availability and develop the hotel's yield management system with Sales to maximize suite revenue.
- Ensure an effective cash control system is in place and that all credit card and check cashing policies are followed.
- Maintain efficient operations and inventory controls for the hotel Market (i.e. gift shop).
- Responsible for the administration of key control procedures.
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Blair, NE 68008: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: One location
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