Night Auditor/Front Desk Agent
Job Posting for Night Auditor/Front Desk Agent at Holiday Inn Express and Suites
Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle guest requests promptly and efficiently
- Process payments and maintain guest accounts
- Ensure the front desk area is clean and organized
- Keep accurate financial records and ledgers
Qualifications:
- Strong customer service skills
- Previous experience in front desk or hotel environment
- Knowledge of hotel operations and guest services
- Ability to handle multi-line phone systems
- Experience with night audit procedures
- Excellent communication and phone etiquette
- Strong interpersonal skills for guest relations
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $17 - $20
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