General Manager

We currently have an exciting opportunity for a General Manager at our Holiday Inn Express & Suites, Fresno "River Park" location.  If you’re a team player, who is excited about delivering a meaningful guest experience we encourage you to explore your next career opportunity with us.

The General Manager's duties include, but are not limited to; overseeing all day-to-day operations by directing staff efforts toward exceptional and complete guest satisfaction, team member productivity, and compliance to brand standards, cost controls, maximizing revenues and hotel profitability. The General Manager is a well-spoken and well regarded, ambassador who carries a strong vision for the hotel. This can be a perfect opportunity for a seasoned Assistant General Manager or Director of Operations who is ready to take the next step in their hospitality career!

** IHG/Hilton or Marriott experience is preferred **

Job Responsibilities: 

1. Develop short-term and long term financial and operational plans for the hotel which supports the overall objectives of the company. Prepare the annual hotel budget.

2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports.

3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.

4. Implement and maintain local and national sales/marketing programs.

5. Establish, and maintain a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration, and compliance with established labor regulations.

6. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

7. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.

8. Maintain a security function to protect the assets of the hotel and the personal safety of it's employees and guests.

9. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.

10. Develop new programs that result in an increased level of guest satisfaction and operational excellence.

11. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.

12. Reward employees who meet or exceed guest expectations.

13. Creative use of brand tools and other resources to ensure all guest expectations are met.

14. Achieves guests' satisfaction goals and ensures maintenance and security of the hotel's physical assets.

15. Managing loss prevention and risk management policies, safety standards, and claims reporting.

16. Comply with certification requirements as applicable for the position to include: Food Handlers, Alcohol Awareness, CPR, and First Aid.

17. Ensures good standing in the community by developing and maintaining relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government, and community and civic organizations.

18. Other duties as assigned.

Job Skills:

1. Computer skills to include word processing, spreadsheet, and familiarity with brand-specific property brand-specific Property Management System(s).

2. Ability to exercise excellent communication, presentation, organization, time management, and listening skills.

3. Ability to use analytical skills for measuring business potential and value to the hotel.

4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications: 

Education

Bachelor's degree in hotel management, business, or related field; and or equivalent combination of education and experience

Experience

Minimum of 3 years of hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience. F&B experience, along with IHG/Hilton or Marriott experience preferred.

Licenses/Certifications

Possess a valid driver's license and be able to drive to customer appointments.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.