Guest Service Representative/Front Desk

The Holiday Inn Express Reading Airport is seeking both full time and part time responsible, outgoing, hospitality specialists to take the lead in delivering IHG's Guest Love experience to all.

Ideal candidates……

*Fluency in local language- extra language skill a plus but not essential

*Must be flexibility in scheduling including all 3 shifts, weekends and holidays

*Must be able to complete work with minimal supervision

*Maintain composure in a sometimes fast paced environment

*Must have excellent communication and follow up skills

*Response to guest issues and/ or problems in a timely manner

*Uphold professional appearance, phone etiquette, attitude and demeanor

* Credit card processing and cash handling skills needed

*General accounting skills

*Must have computer skills. Ability to input information into the computer system, access the internet, receive and sent emails

Responsibilities

*Welcome guests in a warm, courteous manner

*Acknowledge IHG One Club Members and returning guests in person or on the phone

*Take, confirm, process and manage guest bookings

*Handle cash and credit transactions

*Checking in and out guest swiftly- take ID’s, guests information, hand out keys, and give direction and hotel amenities

*Stay ahead of the guest needs- record and act on their preferences, requests, questions and concerns.

*Follow safety procedures and report all incidents

*Know what events and or meeting are going on both on and off property

*Assist guests in any way possible

Core Values = True Hospitality

*True Attitude- being caring, wanting to make positive difference and building genuine connection with guest

*True Confidence- having knowledge and skill to perform your role and giving guest the confidence that they can trust you to help and support them during their stay

*True Listening- focusing on what your guest is saying, picking up body language that is often overlooked. Understanding what the guest wants and needs

*True Responsiveness- providing guest with what they need and doing so in a timely caring manner

1 year IHG experience preferred

Salary based on experience

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person