Complex Executive Housekeeper

SUMMARY

The Complex Executive housekeeper is responsible for directing and controlling housekeeping operations and staff of the housekeeping department at all splash hotels. They are to co-ordinate between hotel GMs and Executive Housekeepers and housekeeping crews to inspect assigned areas to ensure standards are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Attend training and arrange for specific training for housekeeping staff/ Inspectors/ Exe Housekeepers as needed.
• Supervise all inspector & Executive Housekeepers and offer direction with tasks as needed.
• Provide on-going feedback and evaluation.
• Provide on-going verbal feedback of job performance.
• Provide written evaluation of employee performance.
• Performing a quality check of all rooms across all splash hotels.
• Meeting daily with management to discuss schedule and tasks needing completion.
• Develop a system to order supplies and track inventory.
• Inspect a few rooms for readiness before guest check-in at each hotel.
• Study and know the lay out of the building and where the fire system, breakers, sprinkler shut-off and other important equipment are located.
• Report custodial/maintenance problems to the proper sources.
• Present a positive and professional image of the hotel at all times.
• Maintain a positive and responsive attitude to the needs of management and the housekeeping staff.
• Serve as a referral/information source as needed.
• Ensure all hotels are undergoing deep cleaning on a daily basis of not just the guest rooms but also the public areas.
• Work with GMs/ housekeeping teams at all hotels to ensure they pass their brand inspections.
• Focus on improving cleanliness scores at each hotel.
• All other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Must have experience and working knowledge of customer service techniques and principles.
• Must be proficient with and have complete knowledge of required hotel cleanliness standards and active procedures.
• Must be professional, reliable, and punctual.
• Must be both alert and safety conscious.
• Must possess the ability to work in a dynamic and diverse environment.
• Must possess the ability to work with a variety of individuals and in cooperation with coworkers efficiently and effectively.

EDUCATION and/or EXPERIENCE

• High school diploma preferred but not required.
• Up to 3 years of extensive, hands-on experience in the housekeeping profession.

PHYSICAL DEMANDS /WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, maneuver equipment, use arm, leg, and back muscles for extended periods;
• Ability to use hands to finger, handle or feel objects, tools or controls;
• Perform reaching activities with hands and arms.
• Ability to ascend/descend, and position self to perform in various mobile positions.
• Capable of adjusting and maneuvering objects up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
• Regular exposure to toxic or caustic chemicals, hazardous materials and waste.
• Exposure to wet and/or humid conditions, fumes or airborne particles, risk of electrical shock and vibration.
• Frequent job duties occurring outdoors in variable weather conditions.