What are the responsibilities and job description for the Front Office Manager position at holiday inn express?
Job description
- Must work 11p-7a shift in weekdays and weekend.
- One years Hotel front office experience ,IHG experience a plus.
Attendance is crucial to position.Send a daily end of the day activity and accomplishment email to the supervisors
Be proficient on the use of the property management system, and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax
. Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Understand the Chart of Accounts.
Process reservations by mail, telephone, fax and central reservation systems referrals.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel’s franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area
Must be able to use a computer keyboard, 10-key and calculator.
Must be able to communicate effectively with co-workers and management.
Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:
Job Type: Full-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 2 years (Required)
Work Location: One location
Salary : $13 - $0
