What are the responsibilities and job description for the Night Auditor position at Holiday Inn, Skokie?
Holiday Inn Skokie is Urgently Hiring front desk nigh auditors. We are located 25 minutes away from downtown Chicago and count with 250 sleeping rooms, an indoor pool, fitness center and 15,000 square fee of ballroom space. We seek candidates that can work in a fast face environment.
As the night auditor you will assist guest with their overnight request and balance accounts from the day shift. The front desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Duties and responsibilities:
- Welcome guest in a friendly, prompt and professional manner.
- Check guest in, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt, and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Check guest out, including resolving any late or dispute charges.
- Audit shifts one and two and balance their records.
- Perform the bucket check.
- Post daily room charges to folios.
- Perform the final reconciliation, print a recap of the day's activities, and clear the system.
- Perform other duties as assigned.
Qualifications and requirements:
- Computer knowledge
- Hotel experience but not required
- Friendly, professional, great customer service.
- Responsible and reliable.
Lakhani Hospitality family owned and operated currently with six properties throughout the Chicagoland area. We strive to bring full service hotel accommodations, to create the perfect stay for our guests and work environment for our associates. As a Holiday Inn employee you will count with hotel discount at locations worldwide. We can't wait to meet you.
Job Types: Full-time, Part-time, Temporary
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Ability to commute/relocate:
- Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location