Job Posting for Wedding Cake Specialist at Holiday Market
Wedding Cake Specialist
Job description
Holiday Market, an award-winning and gourmet family grocery store, is known for our exceptional cakes. We are looking for people who love cake (ours in particular) and want to help make clients wedding dessert dreams come true. We are looking for someone who can help customers and clients do just that. The ideal candidate will have bakery and sales experience and possess a great attention to detail.
Responsibilities - Includes but not limited to the following:
Organize and lead a team to design and process custom cake orders.
Train associates on standard cake ordering.
Understand and implement order timelines and policies.
Work closely with the head cake decorator and production teams to communicate accurate pricing and designs.
Guide clients through the custom cake ordering process. This includes cake design, flavor selections, serving sizes, presentation, proposals, and follow ups.
Manage daily correspondence with current and prospective clients via email, phone, and in person.
Collect deposits and final payments. Handle customer cake inquiries and complaints. Respond to inquiries within a 72-hour time period.
Document and update customer records based on interactions.
Wedding Consulting
Organize and maintain booked weddings.
Review orders prior to events to ensure accuracy and confirm details.
Communicate effectively with the production team to ensure events details are correct and that all needed supplies are ordered.
Confirm appointments and manage customer profiles.
May be responsible for assisting and handling new wedding inquiries.
Required Qualifications:
Excellent customer service skills.
Excellent interpersonal verbal and written communication skills.
Computer proficiency
Ability to work in a team environment.
At least 2 years of bakery experience desired - with a specialization in cakes.
OR 2 years of experience as an Event Coordinator
Must have good time management skills and the ability to multi-task with a calm demeanor.
Must be able to work holiday weeks, some evenings, and one weekend day.
Part Time Position.
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Weekend availability
Ability to commute/relocate:
Royal Oak, MI 48067: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Referral program
Store discount
Tuition reimbursement
Vision insurance
Compensation package:
Hourly pay
Restaurant type:
Bakery
Schedule:
8 hour shift
Day shift
Evening shift
Every weekend
Holidays
Monday to Friday
Ability to Commute:
Royal Oak, MI 48067 (Preferred)
Ability to Relocate:
Royal Oak, MI 48067: Relocate before starting work (Required)
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