Leasing Consultant

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Leasing Coordinator supports this mission by promoting the community and the rental of apartments using a resourceful and gracious manner. The Leasing Coordinator assists current residents with their needs and works closely with other office personnel in a customer service environment. The Leasing Coordinator will be expected to effectively communicate the benefits of the community and rent apartments to prospective tenants entering the community. This position requires strong organizational skills, and flexibility is a must because an ordinary day can change very quickly.

Holladay Properties is seeking a mission-valued, team-oriented Residential Leasing Coordinator who can work at multiple sites in Indianapolis’s newest multi-family communities which include Union Square, Monon 46 and The Leo. The residential leasing coordinator will work closely with the team to make each community a place that residents want to call home.

Essential Duties and Responsibilities include but are not limited to the following:

• Maintain a professional image at all times in all weather conditions
• Ability to learn the products, apartment benefits and communicate with prospective tenants
• Possess confidence in themselves and products to be successful in this position
• Strong and effective telephone skills
• Maintain leads and tours for prospective residents
• Respond to queries/leads persistently and provocatively for the community
• Ensure all required documents are received for processing resident applications
• Ensure all prospects and tours are documented in Yardi and accurate follow up is continually achieved for leads.
• Prepare lease-related paperwork and ensure the accuracy of resident information
• Able to learn and explain the terms of the lease
• Process resident move-ins
• Maintain detailed notes in software programs (Yardi/Rent Café/Elevate) related to resident correspondence, work orders or A/R
• Complete market surveys as requested by Property Manager
• Ensure the accuracy of all digital marketing sites
• Complete social media posts 2-3 times per week
• Assist with the preparation of monthly resident events
• Monitor completed resident and maintenance work orders in Yardi
• Maintain business-to-business marketing as needed
• Any other duties assigned by Property Manager

Qualifications:

• Must have a valid driver’s license and DMV record acceptable to the company’s liability insurance carrier
• Must not pose a threat to the safety and health of himself/herself or others
• Able to read and follow instructions, warnings, procedures, etc.
• Able to show vacant space, inspect grounds and facilities in adverse weather conditions (rain, snow, heat, cold, etc.)
• Must be able to keyboard and use a mouse
• Close vision and the ability to adjust focus is required
• While performing the duties of this job, the employee is regularly required to speak, see, hear, and handle items and communicate on the phone.

Holladay Mission and Values: All associates are expected to live Holladay’s Mission and Values in their everyday interactions with each other, external clients, and stakeholders as defined below:

• Mission: Enriching lives through investment and service
• ENRICH Values:
• Entrepreneurial – We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
• Nurture – We encourage and support the growth and development of each other, our clients, and our communities.
• Respect - We recognize and acknowledge the inherent value of others.
• Integrity – We do the right thing. We exhibit a consistently high moral compass.
• Community – We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
• Health - We support the physical, financial, and professional health and well-being of each other and those we serve.

Compensation:

The Leasing Consultant compensation will be based on experience and qualifications. This range is subject to local, state, and regional dynamics and may be adjusted up or down depending on market conditions.

Physical Demands:

• Able to sit at a desk for up to 6 hours
• Able to climb 3 flights of stairs several times a day inspecting apartments or hallways
• Employee is required to stand, walk, sit, and must occasionally reach, stoop, kneel and crouch
• Close vision and the ability to adjust focus is required
• While performing the duties of this job, the employee is regularly required to speak, see, hear and handle items and communicate on the phone.
• Able to maintain mobility to complete job tasks in adverse conditions (rain, snow, heat, cold).

Supervisory Responsibility:

• This position does not have any supervisory responsibility

Promotional Opportunity:

Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.

This description is not all inclusive and duties will vary depending on specific property being managed.