What are the responsibilities and job description for the Operations Supervisor position at Holland Regional?
JOB SUMMARY
Responsible to direct and manage all activities related to drivers and dockworkers. Utilize resources to move freight in the safest and most cost-effective manner to meet or exceed customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure effective and efficient operations and that work assignments are completed properly.
- Supervise all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations.
- Ensure necessary resources of labor, equipment and time are available to all employees to allow maximum productivity of operations staff.
- Speak to employee groups and conduct effective pre-shift meetings.
- Ensure load quality, timelines, and work efficiency goals are met.
- Interact daily with internal and external customers to deliver exceptional customer service to meet and exceed customer expectations and provide on-time and quality delivery of freight.
- Recruit, develop and retain qualified employees to ensure effective operations in support of company’s mission and goals. Responsible for the selection, training, motivation and discipline of employees.
- Communicate company safety program, trains, and enforces safety rules and compliance with all government regulations.
- Administer safety programs which encourage a safe work environment and focus on prevention of accidents and injuries.
- Complete necessary paperwork/data entry accurately and in a timely manner to ensure an efficient and steady flow of information.
- Ensure compliance with government, company, and local labor regulations, policies, and procedures.
COMPETENCIES
- Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities.
- Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.
- Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
- Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
- Execution -Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
- Facilitating Change - Encouraging others to implement better approaches to address problems and opportunities, leading the implementation and acceptance of change within the workplace.
- Resolving Conflict - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.
BENEFITS
- Competitive pay based on experience
- Employee selected medical, dental, and vision coverage for you and your family
- PTO and paid holidays
- 401k Retirement Plan
MINIMUM REQUIREMENTS
- High school diploma or equivalent.
- Effective organizational, planning and prioritization skills.
- Effective verbal, written and interpersonal communication skills.
- Demonstrated Leadership and supervisory capabilities.
- Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather.
PREFERRED QUALIFICATIONS
- Bachelor’s degree in transportation, business, engineering, or related area.
- Experience in the transportation industry with knowledge of operations and logistics.
- Knowledge of local applicable collective bargaining agreements.
- Knowledge of company policies and procedures.
- Safety/OSHA knowledge or certifications.
WORKING CONDITIONS
Environmental working conditions vary and employee may encounter vibration, noise, odors, and extremes in temperature and wind as well as exposure to varied weather, varied surfaces, sharp edges, varied lighting and confined and congested areas and occasionally exposure to petroleum-based products such as gasoline, diesel fuel, oil, and grease.
PHYSICAL DEMANDS
The position requires the ability to stand, walk, and maintain balance for extensive periods of time. Continually speaking and hearing, giving and receiving directions. Occasionally sit. Seldom lift up to 50 lbs. Seldom perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel and stoop.
Yellow Corporation, along with all subsidiary companies, is an Equal Opportunity/Affirmative Action Employer