Key Client Relations Manager

Key Account Manager must manage the following; client relationship, meeting schedule, on-site visitation, and ensure that communications adhere to quality control guidelines. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving client efficiencies, to increase service value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of complex client relationships that span one or multiple lines of business

• Full project life cycle ownership: successful project delivery will include implementation to deployment

• Manage and support all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of operational objectives

• Provide status reporting to leadership regarding project results and milestones, deliverables, dependencies, risks and issues

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and show a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices

• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

• Understand interdependencies and limitations between technology, operations and business needs

• Manage project scope and changes, and disseminate information to all involved parties

• Act as an internal quality control check for the project and manage ongoing quality control development

• Support formal/informal engagements to maintain business partnerships

• Set and continually manage client expectations while delegating and managing deliverable with team and stakeholders

• Delegate tasks and responsibilities to appropriate personnel

• Develop and deliver progress reports, proposals, presentations to various audiences, including project team, management, and key stakeholders

• Determine the frequency and content of status reports from the project team, analyze feedback, and make modifications

• Identify and develop true relationship with client’s project stakeholders, management, and executives

• Deliver appropriate and effective executive level communication

• Continue professional development in order to keep abreast of emerging technologies, methods and best practices

• Extensive understanding of project workflows and program policies and procedures

• Prove success in providing leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Strong business and industry acumen

• Demonstrated operational and process development skills

• Working knowledge with internet and web based data collection and reporting

• Ability to read and understand a variety of financial information presented in different formats from a variety of sources

• Intermediate to advanced proficiency in MS Office (Excel, Access, PowerPoint, and Outlook)

• Ability to use necessary tools to manipulate data to produce reports

• Must be self-motivated and work independently

• Ability to multi-task in a fast-paced environment

• Excellent written and oral skills

• Must be strong at problem solving, analytical, and have a high attention to detail

• Presentations skills